Privacy policy

Data controller The controller of the ESSENSA.ee online shop is OÜ Vilux, registration code 16815187. Send questions and data requests to info@essensa.ee or call +372 53 666 373 . What data we process and why We process account and order information: your name, email address, telephone number, delivery address, ordered products, order and payment status, and customer support correspondence. Bank account details may be needed for refunds. This information is used to fulfil contracts, manage and deliver orders, provide customer support and meet legal and accounting obligations. Service providers and access Supabase supports account authentication and the storage of account and order information. Montonio processes information related to the selected payment and shipping methods. Necessary contact and delivery details are shared with the carrier selected for your order. Access to administrative information depends on staff roles and assigned permissions. Newsletter, analytics and push notifications Newsletter subscriptions are stored in the system, and consent submitted through the website form is confirmed by email. Marketing messages require consent. You can unsubscribe using the link in an email or by contacting customer support. Optional Google Analytics use depends on your cookie consent, which you can change through Cookie settings in the footer. Push notifications require browser permission. Order notifications are linked to the corresponding customer account, and campaign notifications depend on a separate preference. You can revoke browser permission and change notification preferences in your account. Retention and your rights Information is retained for as long as needed to fulfil orders and comply with legal obligations, including accounting and dispute resolution. Closing an account does not remove records that must be retained for legal reasons. To request access, correction or deletion of your information, or to withdraw consent, email info@essensa.ee . Requests are handled subject to applicable legal obligations. Questions about personal data processing can also be referred to the Estonian Data Protection Inspectorate.